Bad. Ordered a dress on a Thursday at around 18:00/19:00 and opted for next day delivery as it was my birthday the next day and I was still in the time frame for eligibility for next day delivery - so I paid £5.00 extra. Waited at home the next day up until about 17:00 when there was still no sign of the dress - I had an email the day before saying it had been dispatched so I was patiently waiting. until I got another email about 18:00 saying the dress will be delivered on the Saturday the day after! I was fuming I had to go out in the rain to go and get a last minute dress! No apologies or explanation as to why it was late - I contacted them to get a refund and was told I would be deducted money from my refund as it needed to cover postage cost to send it back! outraged! first and last time I will be using Missguided !! Avoid at all costs!