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Missguided First-timer
Customer service is for the most part, okay. I had a couple of "advisors" who initially seemed very helpful but later I realized that they had misinformed me and promised me some things that they could not/should not have. My third advisor, Charlotte R., was very thorough and she seemed to be the most informed regarding their company policies and when I explained to her what the previous advisors had promised, she decided to honor them as well as a courtesy even though she stated that they aren't supposed to do that under normal circumstances. As for prices you cannot beat Missguided...they are always having sales and promos that help you save even more off the usually low prices. Quality is okay too. They're China-made but the pairs of quilted grandpa sandals I received seemed sturdy enough. They had the lug soles which I desired for that clunky look. The cream pair had red fabric pen marks on the straps, outlining the shape or cutout of the straps, so that wasn't very professional but they were faint and not very noticeable. The black pair was gorgeous...the sizing was off however. I ordered the equivalent for a US size 7 but they fit more like 7.5-8 so I returned them and had the advisor order me the size below that as a way to "exchange" them even though they don't normally offer that. Something they should look into, though, is the student promo/discount thing. It didn't work for me no matter how many times I attempted to sign up for it using my college email address. That was very annoying and disappointing but I used a summer sale code they already had on the site and I still managed to save some $$. Delivery was fast enough for something that I thought was coming from overseas and the flat shipping rate of $8 is reasonable for that.
3 years ago
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Missguided has a 2.7 average rating from 1,069 reviews

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Alice, Customer Support

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