Placed an order last week AND paid for next day delivery. However, I haven't heard anything from missguided at all apart from the order confirmation email. I received an automated email after emailing the company twice asking about the whereabouts of my order but heard nothing back. The automated email advises that someone should be in touch within 48 hours. However, it's been 3 days and no response. I'm not a fussy shopper but I do expect to at least receive what I've paid good money for. Even if they failed on the next day delivery. Terrible customer service and they seem to be the only company I've experienced this sort of problem with. Disappointed.