I am absolutely appalled by the customer service of Missguided. I have used them before on a few occasions with no issues, considering I didnt want next day delivery on those orders. Ordered a dress and some other clothes on Tuesday next day delivery, should have received on Wednesday. Heard nothing, chased, kept getting told I would receive my dress, we are really "sorry" emails. Still no dress, so I ordered the dress again on the Thursday to ensure I received it for Friday, again no email confirming when it will be delivered. Finally received an email to say I would receive the goods on Saturday??? Party was Friday, in the end I had to take leave from work early to go and buy something on Friday!! I received the parcel on Monday, with none of my other items and 2 dresses which I now clearly didnt need. So many emails back and forth advising there was no customer services that can call me, low and beyond receive a call 3 days after my final email, to be honest she was ok, refunded back my money, took 5 working days though and finally received my refund today. And now here I am £2.00 out of pocket, 2 1/2 hours holiday taken and thoroughly disappointed. Missguided you should be ashamed! As a Project Manager my previous role was to support implementation of a courier company into a large corporation, i would clearly be looking to your project managers because something has gone horribly wrong......if you need any advice on smoother implementation and notifications to your customers I'd be more than happy to help, please dont let anyone else have the same experience. Oh wait, checking your FB page, looks like its still continuing.....the offer still stands