Unfortunately I did not check the reviews for this company before dropping £100 on 6 different items. Below I will review all aspects of my unnecessarily long dealings with Missguided. Delivery: I qualified for next day delivery for my order. When the following day rolled around I woke up to an email their 'pixies' are busy, my delivery won't be coming that day. I didn't mind too much seeing as I didn't have to pay for it and I wasn't in too much of a rush. Oh, and don't expect any sort of tracking of your order because it is virtually non existent. My order finally came the following day (it seems I was lucky it came at all, based on other reviews) and what do you know, two items are missing. No email, no correspondence to state they were out of stock. Just weren't in my package or my invoice however PayPal states I've been fully charged for my order. What? Customer Service: At this point I look on their website to find a customer service number and low and behold they don't have one. RED FLAG. If a company literally cannot operate a customer service line due to the vast amount of complaints, then they seriously need to re evaluate their systems. I head on over to their Facebook page. Wow. This is where I recommend you look if you are considering ordering with this company. The Holy Grail of customer complaints. I scrolled for a good 30 minutes and did not see one positive comment, simply complaint after complaint. I sent a Facebook message, and while I cannot knock the Customer Service advisors, they were all polite in every correspondence with me, their answers were ridiculous. I asked where the two missing items were and was told they were out of stock and they have refunded me. Okay great, except I checked their website again and they were still in stock to which they replied with 'Oh yes, they are in stock now.' ...? They offered me 20% off if I wanted to order the items again. No Thanks. Returns: I decided to return the items they did in fact send me in hopes of a refund. I didn't receive any sort of confirmation they had received my returns but instead some random incorrect amount refunded back into my account. After speaking with 3 different customer service advisors to explain it wasn't the correct amount. (I mean, your customers shouldn't have to sit there with a calculator to figure out their own returns) They gave me a breakdown of my return. They had refunded me for all products bar 2.. the two that they had not refunded me were in the same box as the rest of the product they had refunded me? One of which being a massive shoe box. I have no idea what kind of returns system they have but someone needs glasses. I'm still waiting on my refund but I'm not holding my breath. Incredibly long story short, don't waste your time, energy or money on this joke of a company. They are all clueless.