This company is an absolute disgrace. I've had soo many poor experiences with this company but my last was by far the worst. As they expand as a company their customer service seems to be increasingly unreliable and frustrating. I made a large order and unfortunately when the items arrived they were of poor quality and were ill fitting so I returned it within the 14 days. However because of a delay on the courier's side it was delayed in being recieved at the missguided warehouse. So when they recieved it they sent it back to me as they assumed it was outside of the 14 days. Thankfully I kept my proof of postage so I was hoping for this to be resolved quickly. However it took numerous emails repeating myself continously. Eventually after about 6 emails from my part they realised the error and made arrangements for my refund once i sent the package back. I hadn't checked the parcel when they had returned it because I was no longer interested in the contents as I just wanted my refund. However when I opened the package to check the contents so I could return it, one of the items I had sent back wasn't in the package. I sent the package back and they refunded me minus that item. So essentially I paid £30 for a skirt they kept. I've never experienced such consistently bad customer service as I have with missguided. This is a company I will never support again. If your thinking of making an order beware because it's at your own risk!!