Their website is misleading and their customer service is non-existent. There is NO phone number to contact them, and email is the only way to talk to someone – and when they do respond, they are not helpful. Apparently, once a mistake is made, they say they cannot amend it, and you cannot cancel an order. I am a college student, and I was trying to buy sweaters for the winter. I couldn't find where to enter in my holiday discount code that would have saved me $80!!! I believe that was due to the browser I was using or a glitch in the website because later I figured out where it was in a different browser. However, I figured you just had to put your payment information in and it would be on the same page or following, I clicked "proceed," which means to move forward not confirm, and the order was placed. So I emailed them and told them I wanted the discount applied or the order cancelled immediately, and they said there was nothing they could do, I could only return the order once it arrives. I don't trust them to give me my money back when I go through that procedure, so I don't think there is anything I can do.