Absolute disgusted with this company, never ever ever will i order from them again, ( and me and my girlfriends order ALOT of clothes online! ) neither will any of my friends, colleagues or family ever use your company! I have moaned that much, even they are sick of missguided now! After reading all the bad reviews online and twitter, i thought i would give missguided the benefit of the doubt! I spent £80 thursday the 26th nov for next day delivery, which was due on sat the 28th November. I received a tex and email at 7am on the 28th stating my parcel would be delivered that day....waited allday at home...no parcel. Logged onto the delivery company website called dx and they say the delivery was 'attempted' and 'unsuccessful' what a lie! I don't live in the middle of nowhere or in a flat, just a normal house with my house number clearly visible and a residential area. I emailed missguided sunday am the 29th asking what had happened....in return i got no apology, no help and a reply... 'your parcel will be with you soon' i emailed back saying i wasn't happy with this reply as i wanted next day delivery and i wanted to know when i would receive my parcel.....NO reply. The problem now being the address i gave for the saturday delivery was my home and i wouldn't be in during the week, if the parcel came...again another problem for re delivery. I then received another email a few hours later asking if i was satisfied with 'erins' reply to my email earlier that day....the girl that emailed me back was actually called 'anna'. Answer to that a big fat NO. I emailed the twitter misguided help, who were little more helpful to a very small degree, but still no joy, they asked me to ring the delivery company dx!! Bearing in mind i had to fit this around work and its costs to call them. dx informed me monday morning at 10am that the parcel was under 'investigation' most likely lost! I then again email misguided, no joy! apparently they are waiting for a phone call from dx. Misguided then asked me to call dx again, even though dx had asked me to contact misguided and that my parcel had been lost! honestly i give up, do you not listen to your customers???!!!! Have you seen these reviews and the twitter hate you are getting??? I then immediately asked misguided for a refund of my £80...in which i was told 'we would look into it'. Later in the day i received a email/tex from the delivery providers dx 'your parcel will be with you the 28th of november' bearing in mind the date was the 1st december! i contact dx delivery again who say they now have the parcel......yeah thanks missguided for the update by the way. i was offered the choice of delivery address, at it was now in the week, i gave them my work address which is 3 miles away. The unhappy woman on the phone said yes to my work address and the parcel will be with me the next day.....yeah right it came 2 days later! so i waited 7 days for a next day delivery! When opening the 3 items i purchased...they had sent me the incorrect top! I absolutely give up with you misguided! My colleague ordered from you a few weeks ago and had very similar problems. problems with the delivery and lies they had 'attempted to deliver' and she received a broken zip on her £40 dress! my father felt sorry for me and secretly re ordered my top i really wanted, he placed the order last night at 8pm and paid the £5 next day delivery and guess what....it hasn't come today! You should not get any custom! listen to your customers! You are quick enough to take out customers money, charge us for returns and take 10-14 days for refunds, and your customer service is appalling!!! everyone DO NOT even bother with missguided! They have to be the worst company i have ever dealt with! i have never had any problems with asos, boohoo, pretty little things etc. I am definitely sticking with them from now on!