Shocking customer service. Think I have received replies off about 20 different advisors! Sent items back because they arrived 2 days late after paying for next day delivery. Was told I wouldn't get charged postage for return but received an email saying I had money deducted for returning!Then after saying you had processed a refund on about ten different occasions providing me with authorisation codes making me ring my bank I get an email to say that you had infact not processed the refund might I add with no apology for basically calling me a liar! There is absolutely no communication between your advisors!! Have to explain the situation over and over again and get the most unhelpful generic replies. Will not be shopping here again!