I purchased dresses from misguided for a last minute party in October. I paid for next day delivery, that next day came and went with no sign of delivery. I was then told by 'customer service' there was a problem sourcing the dresses (good one you're a clothing company and that is your job to source the clothes to send)! Promised it would arrive, that day also came and went with no delivery. After this I then no longer needed the dresses as they arrived too late so I cancelled the order, then all of a sudden the next morning the dresses arrived. Needless to say this company is so poorly run the left hand doesn't know what the right hand is doing and caused me so much hassle which just was not necessary. ( I was suspicious of the courier anyway as he was a random man in no uniform driving a banged up golf ). Due to my disappointment with misguided, they provided me with a gift voucher. For Christmas I thought I'd buy a dress. I purchased the dresses qualified for next day delivery. Received confirmation texts and emails the morning of the delivery to say it would be delivered that day. Granted we left the house a couple of hours however we have a safe place or neighbours which I had detailed on the order. The day also came and went with no sign that the parcel had even been attempted to be delivered anywhere. This is Saturday before Christmas. Emailing misguided customer service was useless as they gave me a response which did not answer my irritating question of where on earth was my parcel and why hadn't it been delivered. My parcel is then now having to be delivered to my house 3 days after the original delivery date (useless courier once again DX have no available dates before then) I will not be here and the courier is that ridiculous and do not use DPD or parcel force technique of leaving in a safe place or neighbour and request passports or proof that the person lives at that address! A member of my family is now having to stay in all day on the chosen day as they will not deliver without a signature and proof of my passport. I am disgusted with missguided and their chosen courier. I used their voucher from a very serious previous mess up in good faith hoping I would never be let down by them again but that was not to be. My advice , never ever use missguided. Every experience I have had has been horrific. Their dresses also look nothing like the photos on the website, they clearly shorten hems for all models as I am taller than some of the models and yet supposed 'mini' dresses are to my knees.