I am a first-time customer from the US. To be honest, after all the negative reviews, I was VERY hesitant to buy. Most of the bad reviews claim one or two of the following: quality is bad, they send the wrong size, item, missing item, VERY late deliveries, and untrackable package. However, after looking at their items online and what some Youtubers got, I decided to take a leap of faith. After all, none of them claimed it was SCAM. Moreover, out of all the affordable online stores I was browsing, I found theirs to match my style and they looked very cute, stylish and elegant for me. I knew what I was getting into, so I honestly did not EXPECT much. I ordered 6 items (UK SIZE 2) which were all ON SALE, and I placed my order on March 16, 2016. The total was 61.20 (I used the student discount code as well). I would have spent MORE, but my boyfriend advised me not to spend more than $100 JUST IN CASE. I paid via Paypal (I heard it is the SAFEST way to pay), and after not hearing from them for more than 24 hours, I got a little paranoid (lol) so I emailed them to inquire of my tracking and delivery details. I did NOT get a response; though I got an email the next day containing the tracking and delivery details. Like most customers noted, when I clicked the link, it did not work, and the details were nowhere to be found. Yet, I decided to just think positive, be patient, and not sweat it, as it is something out of my control. I believe in karma anyway. So I kept trying the link within the next few days, and I was delighted when it worked. My package finally arrived on March 24, 2016, exactly 8 BUSINESS days after I ordered (which does NOT include WEEKENDS, fyi). I was quite pleased they were right on time. To my dismay, they gave my a UK SIZE 6, and I was puzzled, because I thought, had the sizes been converted without my knowledge? Then, I tried them all, and they ALL fit me to a tee. They look EXACTLY like the photo, and I was very puzzled, in a good way. I am a VERY satisfied customer, however the SIZE part still confuses me. I hope the team can explain that to me one day. Lol. In the mean time, I will enjoy wearing what I ordered. I feel sorry for what other customers have experienced but I guess they are trying to improving their service now. I HOPE they are, if their service was truly unsatisfactory in the past. (Remember, no matter how good the food is, if the service sucks, nobody would want to come back to your restaurant)! My advice to those who are contemplating on whether to buy or not buy from MISSGUIDED, I say do your own research. If you are TRULY petrified after reading the bad reviews but REALLY wants to buy their stuff, I suggest just buy one or two items (up to you) to try their product, just spend an amount you WON'T regret!