I ordered 2 pairs of pants and a top from Missguided, this was not my first time so I figured the experience would be good like last time. One of the pants was not the size I ordered so I contacted Missguided's customer service who promptly told me to ship the item back and I would be refunded for my shipping and the pants. It has been over a month and I am yet to receive any refund. I've been emailing and have been receiving the generic email which tells you that someone will get back to you but to no avail. I was asked to send a picture of my tracking number and the cost of postage and have sent this 4 times. I tried calling the number and the voicemail states all communication is strictly via email. I will NEVER order from MIssguided again as I am so disappointed and totally frustrated with the lack of respect and morality of this company. What is even more upsetting is this company sells their product in some of our well known US stores. Will definitely reach out to the Better Business Bureau if I have not heard anything or receive my FULL refund.