I am a regular user of missguided and I'm quite surprised by all the negative comments. Personally I have used missguided for years and never had a problem with items not arriving on time or sending items back. Everytime I've had to send items back (and I have done quite a few times) not because of poor quality but as with all online shops, somethings just look way better in picture than in real life lol I've never had to chase them up. In fact they'll send me an e-mail letting me know they've received the items I've sent back. Now as for communication with customer services, again I have had no troubles. To be fair I've never had many issues where I've needed to get in contact with them so I don't know for sure how good they are in this aspect but I can say I e-mailed them a query about an order I had just placed and someone got back to me on the same day. This was in January. One thing I HAVE noticed many people mention which unfortunately i too can agree with...is their tracking number and Hermes. Everytime i try to track it never works or the most i get is 'your delivery is with the courier'. No information on rough times will be delivered. With Hermes you never know what time they will come. One time I had a sat delivery arrive late in the evening (this was around NY times so maybe they were busy). BUT with all that said even though I can't track my delivery, once it has been delivered I always get an email or text saying my parcel has been delivered which is useful for times it comes when I'm not at home but some1 else is. Sorry for this long a** review lol but I just felt I should share my positive experiences with missguided amongst all the surprisingly negative. I also find their quality of clothing much better than Boohoo. And 1 final thing sometimes with your delivery they will give you promo codes for discounts on your next order. Ok I'm done, thanks for reading.