In May I ordered an outfit for my daughters 16th birthday, they took the payment twice from my account yet said the order did not process and I would have to order again. It's has been 6 weeks now and I have sent numerous emails as they don't have a phone number, I have been advised on their chat facility that they would refund me and as yet 6 weeks later they have only refunded me one amount even they they took two payments from my account. 6 weeks of promising to refund me, 6 weeks of lies with no phone number to call to speak to anyone. 6 weeks and I am still £51 out of pocket. I am disgusted at the level of customer service, they say it was a glitch with their system but still don't refund me, this is theft, be careful, who in this day and age can afford to give away money for clothing they don't receive. Bad company, poorly trained staff, order at your own risk as if it goes wrong Misguided do not care!