From reading all these comments it is evident to see that misguided commit theft on a daily basis, how much money does this company make by failing to refund customers for goods they did not receive. Shoddy customer service, their annual accounts must look great as they make more money than sell products as they refuse to refund people. Be warned, there is no phone number if anything goes wrong, your just get automated email replies, if you use chat they will promise you the earth and not follow through. If you like to give your money away and receive nothing in return than this is the company for you. The public are paying their wages with the money they profit from failing customers, it makes more angry to see these comments and see that I am not the only person they have treated this this. Theft is theft, if the money isn't yours and it doesn't belong to you but belongs to yourcustomer than if you don't pay it back it is Theft. Do not be fooled by this company, they don't care, they want your money and won't help you if you have a problem