Missguided - I ordered 3 items from you waaaay back on 17 May 2016. Still no sign of the items. It's now 6 July 2016. I've contacted your customer care team 5 times (over email as I'm based in Australia and it appears your team may be based in the UK), asking your "customer care" team to redeliver (as it appears the delivery has been lost in transit, which is fine). In response to my queries, I get "peace and love" and no one actually resolving my query. So I'm now resorting to social media (which I also said I'd do in my last email to your customer care team if this issue wasn't resolved). My last email request was to check the status of the redelivery, to which "Angela" (I've changed the name but this is the fifth member of your customer care team I've now received an email from) responded; Hey Melissah Big thanks for your email. I'm super sorry that you haven't received your order yet. (So am I Angela, as you are now the 5th person I've now had say this to me over email). It appears that it has been lost in transit, if you get back in touch and let us know whether you would like a refund or re-dispatch we can begin the process asap. Please note both take up to 5 business days to process. (Thanks that's what colleague #1, 2, 3 & 4 from your customer care team already told me. Would have been great for you to acknowledge what I said in my original email which was "please check on the redelivery". It now appears I have to wait a) an additional 1-2 days for your second email response (still no reply to my last email, it's now 5 days later) and b) 5 days for the order to be reprocessed - again.) Thank you for your time and patience. (To be frank, I've now lost patience in dealing with your organisation and I don't trust that your "customer care" team will actually resolve this.) Anything else, let us know. Why not chat with us for an instant response here; https://www.missguided.co.uk/help/ (Thanks, colleague #1, 2, 3 & 4 from customer care also signed off their email with this. I would contact you directly for an "instant response" but this link only links to yet another web page full of links which, once you navigate through the fluff, says to email "customer care" to find out more information about deliveries). Not a great experience for a first time customer. Understand there are issues that can come up, but frankly the experience has been anything but "peace and love" to date which makes a mockery of your "customer care".