I placed an online order on Missguided specifically requesting next day delivery to have my goods in time for a trip that I am taking today. The goods did not arrive on the scheduled day and after an incredibly inordinate amount of time spent trying to resolve this with customer service representatives (namely Aaron, Phoebe and Mark), I am left feeling very disappointed, disgruntled and inconvenienced. I was told there was a 'little issue' in the warehouse, which prevented delivery on time. I was not notified by Missguided of the issue that would cause this delay and had to chase-up on my order myself. Aside from this, my customer service experience was extremely lacking. I was first told that I can return the items upon my return from holiday and that I'll get a refund. I was then told that all they can do is apologise. I wanted to include a full copy of my chat history with the Missguided team in this post, but after telling Mark, the customer representative (very politely I may add), of my intentions to post the conversation online, I received a chat history email that is blank. I wonder if this was a coincidence. I started a new chat with another representative, Tom, and asked if the chat history could be re-emailed to me. After going back and forth on live chat from 10:38am til 12:10pm, I have been told that there has been a 'technical issue' and that my chat history has disappeared permanently and can't be retrieved. This is just embarrassing Missguided. I never, ever complain when it comes to service, but I am really disappointed with the level of dissatisfaction I have experienced. I have very begrudgingly accepted a 20% voucher code to use on my next purchase with Missguided (which will, after this experience, most likely not happen). This offer of a 20% discount is no better than the promoted 20% off offer currently running on the site. I do not think this is at all a fair consolation for the inconvenience, time and money that this has cost me. Missguided could learn a thing or two from their competitors when it comes to service.