i would rate them 0/5 stars if possible. AVOID AT ALL COSTS SHOP AT ASOS (which is an equal mess but at least they have a legitimate customer service contact number). I reveievd emails saying my order had been delivered by nothing arrived, i found out the only way to get in contact with them is by twitter or luve chat. Tried twitter first & it takes them at least 1 day to respond to tweets or DMs if they dont completely ignore you. Then i tried live chat, an equal mess, no type or resolution offered what so ever, took +10 minutes to reply to one message and said that they would send me a form i had to sign in order for police to get involved??????? WTF all i want is my goddamn order which they were incapable to post correctly, then they just cut the live chat and no sign of a form or anything in the post. If u dont want to get scammed avoid this site, although their clothing items seem appealing, its not much fun when you pay for something that never arrives alongside terrible customer service and no legit contact number.