Dear Customer Support, Customer Services, Registered email address : scott.mitchell@clarkeandscott.com, Reference: To explain in more detail I ordered online weeks ago, i love in Dubai. The parcel arrived and the contents was someone elses order. This was meant to be a present for my partners Christmas, so i ensured i ordered it in time. I had to also pay an additional 40 pounds to custom, which was fine, until i found out it was not my parcel. For no reason they refunded me only part of my cost, before i had even raised this issue with them, which i can only explain would be the exchange rate difference from my first order. I contacted them and they refused to send me the correct order, refused to collect the mi sent current order siting in my home. They also refused to pay the actual cost that left my account for this purchase and also will not take responsibility for the 40 pounds loss at customs due to them sending the wrong order. All they have stated is that they have refunded me and i would need to re order, however they refuse to pay any costs due to their mistake. Along with the items cannot be reordered as they were sale items that are no longer available and also they refuse to pay the customs issue or ensure it arrives by Christmas day. Terrible service!!! and no responsibility or compensation for their own mistake. To resolve this issue I would like you to Terrible service!!! and no responsibility or compensation for their own mistake! I want the correct order and by 25th December as placed! Or i want my customs charges and exchange rate charges back, plus compensation for my stress caused by them!.