Have had a week of hassle trying to locate a parcel I ordered for next day delivery. Hermes claimed they attempted delivery but actually didn't. Between endless emails and live chats to misguided I got absolutely nowhere. Advisors all seem to use the same template when replying instead of actually responding to what you are telling them. Frustrating that you can't just pick up the phone to resolve, but told as online retailer no direct number. Ironic that all messages end with peace and love, it's far from it! I now have a parcel I no longer want and left to deal with return and no doubt more hassle. Will not be using in future as there are much easier companies to deal with out there.