Missguided banks on the fact that most people won't complain because their clothes are cheap, but they sent me two wrong items in my order #118697461 and they refuse to pay for the return shipping. The most frustrating part is they've sent me in circles, from their chat, to e-mail, back to chat, and still have not agreed to pay for the return shipping. They keep saying that i will get a "credit note" for the return shipping, which is a super vague term, so then i ask them what they mean by "credit note" and they say it's store credit. I tell them no, i want to be refunded for the return shipping since you sent me 2 WRONG ITEMS. They completely ignore it and just keep beating around the bush hoping I'll give up and leave the chat. The level of sketchiness is somewhere between that chinese website you've been looking at and a legit american business. It's just astonishing to me how they train these customer service employees not to answer your questions... You would think an online American business would go the extra mile to make sure customers are satisfied with their orders since they don't have the overhead associated with renting a physical location and keeping it staffed.