I went out of my way to make sure I had the returns policy correct. I was told returns were free. I asked a few questions, they kept assuring me its free! Very happy, ordered some shoes to see what ones I liked. Went to return 2 pairs and returns are not free unless you use Asda or something called Doodle. I live on an island, there's no Asda or Doodle. It will cost me like £7 to return these. Feel completely cheated. I made sure before I ordered that I could return for free and information was deliberately withheld from me. The way they dealt with it was laughable. Just kept sending a robot reply saying Royal main is not free. Jee thanks, could have been told that before I ordered! Your packaging is a joke. Trying to speak to the cool teens... well this teen won't be using you again and telling her friends what a sneaky company missguided is.