I'm just overwhelmed of such criminals and liars they are. First, they do not inform you that in Italy the post office does not accept their prepaid return label, therefore you'd have to pay for it yourself. Second, the fitsr customer service advisor told me they can offer a store credit for the shipment, which I reluctantly accepted. After I sent the goods back and sent them a clear photo of the shipment just as they explained me to do, they said that they won't offer any store credit, and that there was a confusion. I wrote back right away and another person said the credit note is ok again, and the next day another one said it's not ok again. I get the feeling that they are all crazy and they can just erase what they said to you a few hours later. NEVER EVER BUY FROM THIS SITE otherwise you'll just end up exhausted like me.