I placed an order with next day delivery on 28/03/17 expecting delivery on 29/03. The tracking stopped updating once it had stated it was on the way to the courier.. I queried this with Missguided, they said there had been a delay with the courier and it should be with me on 30/03 but to keep checking the tracking for updates. The next day I had a look at tracking in the morning and it had still not been updated, I queried this and they stated the parcel had never been scanned with Hermes and it would take roughly 48 hours for them to find out more. I then took the assumption that meant it would be delivered on 03/04 and they stated this should be the latest date it would be with me. I asked them for an update on the progress with my order midday 30/03 and they advised that the order had reached the courier and its on the way to the driver, I asked if this means I should expect it 31/03 and they replied telling me there had been yet again another delay with the courier, surprise surprise. As you can imagine this is where I started to get very frustrated as my next day delivery had so far taken 3 working days at least and as I needed this for the following Monday 03/04, I was starting to panic. It got to Friday 31/03 and yet again my tracking still hadn't been updated, so I asked if it could be reordered there end for Saturday delivery as I needed this for Monday and the parcel was obviously lost. They declined this and told me they couldn't as the parcel could still reach me and just repeatedly told me to keep looking at tracking and wait a further 24 hours which I could not afford to do as I had previously stated I needed it for the Monday. I cancelled my order with them and demanded a refund, and then placed a brand new order of the same items for Sunday delivery. Bearing in mind, I am now out of pocket for one delivery that I haven't received and have then had to pay out again for a further delivery. Shockingly but not surprisingly.... my parcel ordered for Sunday delivery DID NOT TURN UP. I waited in from 8am-9pm to await the parcel. Funnily enough, late evening after 9pm the tracking updated stating it had been delivered to 'reception'?!?! One, not one person called at my house on Sunday. Two, I live in a 3 bedroom house.. there is no reception. I brought this up with Missguided and they told me to check with my neighbours as it could be with them if I was not in. but I was in so why would the courier deliver to a neighbour and which neighbour?!?! End result is I have to fill out a disclamer form which takes 72 hours to process, I have paid for two deliveries and received neither, my friend has not received her birthday present and Missguided have lost a loyal customer that has spent a fair amount of money with them. Safe to say, I wont be using them again.. I now await my refund for both orders.