what didn't go wrong? long story short, I received defective merchandise, and had to pay over $30 to ship this back. When I contacted them about this--it took forever to get this situation explanation and proof over to the right people over there--finally I was connected with a manager and she credited me a site credit for the amount I paid to ship these items back plus a little extra for the inconvenience. When I tried to use this credit, it said that the code had already been used. Then I contacted them again to get a new code. This is when I learned that they keep absolutely NO record of previous chat conversations (which is hilarious as that is the only method of live customer service that they offer--as they do not offer phone service). So I had to recap everything, share photos again, and THANK GOD I copy and pasted my previous chat conversation into a word doc for my own records. I had to recap all thew photos I already sent, people who I talked to, what they had done and the previous code given. Then Jessica (customer service representative) said that they would never have given me a code for more than the amount that I paid--so then I had to prove that Emily (customer service manager) actually did just that. Finally, I was connected to Emily again and they sorted it out. So long story short--this website is ridiculously unorganized and if you have any issues with your order DO NOT expect to spend any less than a couple of hours trying to prove that you did in fact get defective merchandise, that you paid for return shipping even thought the merchandise was defective, and that you may have gotten a code that didnt work---all of which they will not know anything about or have any record of at all. Total waste of time and I will never shop here again.