I am writing to complain about an issue with Online womans fashion at Missguided. I have contacted your customer services team with my complaint, but am dissatisfied with the response I've received so far. I am writing to you to raise an issue about Online womans fashion at Missguided on 30th of may and June 6th, 2017. I am not too sure where to start but first of all, I ordered an item 2 weeks ago to my address and also paid for next day delivery. The item number is 121068075. The item was given to yodel who apparently tried to deliver 3 times but couldn't get into the property. I took 3 days off work and lost out on 3 days pay to receive this item that never got delivered. I gave yodel special instructions which were the code for the back gate and even my contact number to call me if they could not get in, I did this via miss guided and via yodel directly, after not receiving my items I asked them to send it back and for a refund. I was so angry and I explained to a colleague that it made my anxiety worse. You claim to have refunded me and I am now waiting for the refund. Secondly, I decided to give miss guided another go and I ordered from you again, this time I chose the option to click and collect from a near store. order number 121190964, When I received my email it had my home address written as the delivery address and not the store I picked before paying for the items. I also changed my contact number and my old number was in the confirmation email. I am still waiting for my first refund and secondly, I am highly disappointed about the services I was given. I am not sure if I will receive my second items which I ordered today because your website did the wrong thing. I emailed you regarding two situations I had one was for a situation which has already been refunded, secondly I placed an order yesterday and I asked for it to be click and collect and I chose an address which was not my home addrsss, when I received the confirmation email it had my home address on it. I then spoke to several of your colleagues who said once I recieve the email to say it's been dispatched I can change the delivery address, I even received an email from Ben from the complaints team saying he's sorry for the way I have been treated. I now go to my email to find another email telling me my item has been cancelled and I am being refunded. How is that practical? Why would you treat people like ****? The error was a system error and I was waiting for these items to get delivered. Honestly I am sick and tired of this treatment. My first order didn't find its way to me, now my second order is also having an issue in the space of two weeks. This is a poor company I don't think you should be open any longer.