See my chat log with customer service listed below. You decide for yourself. FYI, it's 10/18/17 and I placed the order on 9/15/17. Still have not received it and they got their money already and they can't cancel the order because its still on its way, even tho DHL did not pick up as yet??? Confused! So was I. sophie at 19/10/2017 09:10 You are now talking to sophie sophie at 19/10/2017 09:11 Hey Melissa, how can I help you today? malissa at 19/10/2017 09:13 Hello Sophie, I placed an order since 9/16/17 and still haven't received it. sophie at 19/10/2017 09:13 That's not what we like to hear! I'll have a look into it for you right away. Please could you confirm your order no. and email address so I can check it out for you? malissa at 19/10/2017 09:13 123265893 malissa at 19/10/2017 09:14 The DHL tracking only shows that it was dispatched sophie at 19/10/2017 09:16 Thanks Malissa, I'll have a look at what's going on for you. sophie at 19/10/2017 09:19 Thanks for your patience, Malissa. I'm just investigating your tracking info. malissa at 19/10/2017 09:20 OK Thank you sophie at 19/10/2017 09:23 I've taken a look at your order and I can see that it is ready for dispatch but DHL haven't picked it up yet. As you have paid for a service you haven't received, I can offer you a full refund of your next day delivery costs. I'm really sorry for any inconvenience caused. Is there anything else I can help you with? malissa at 19/10/2017 09:24 So your refunding me the shipping charges? Is this correct? sophie at 19/10/2017 09:27 I've just double checked and I can see that you received free shipping, however I can offer a you 20% discount code by way of apology. I hope this helps. malissa at 19/10/2017 09:29 OK ! Im confused. Are you refunding me the entire purchase ($204.00) ? sophie at 19/10/2017 09:32 I'm not refunding you for the purchase - the purchase is still on its way to you. I am going to send over a 20% off discount code for future Missguided purchases. malissa at 19/10/2017 09:33 The package hasent even been picked up yet. As you mentioned before. Please cancel this order and refund my money. I can see how it takes over a month for DHL to pick a package up. Not likely. malissa at 19/10/2017 09:34 This is crazy and also its teh first and last time I will be ordering from Missguided. sophie at 19/10/2017 09:36 Unfortunately, we’re unable to cancel the order. The order is currently on its way to the courier for you. I'm afraid that if you would like to return the order, you will have to wait for it to arrive and then post it back to us. I understand your frustration and I apologise for any inconvenience caused by this. malissa at 19/10/2017 09:38 What a shame. Well I will definitely be returning the order. So Will i be receiving this order by next month? How long this time will I be waiting? sophie at 19/10/2017 09:39 The order is on its way to the courier and you will be emailed your tracking info once the courier has picked it up - unfortunately, I cannot offer an estimated delivery date at this time. Here is a 20% off code for future purchases - CC_FM_CCIVBN546GJG_MG_GW sophie at 19/10/2017 09:40 Is there anything else that I can help you with? malissa at 19/10/2017 09:42 No Thats it. malissa at 19/10/2017 09:42 You have ended the chat.