WARNING do not order from here!! Shocking customer service shocking delivery service it's just a disgrace I do not know why this business is getting away with this people need to be warned!
I order from missguided rarely because I had a bad experience in the past but thought what the hell I'll give it another go... My bad
I spent £92.99 on three dresses including evening next day delivery which was 7.99. I had arranged to go out for Halloween.
My ordered didn't arrive and I was left having to wear a dress I've already worn feeling frumpy and absolutely FUMING (ladies I'm sure you know this feeling not the best combination before a night out with your super skinny friends who have brand spanking new outfits) after waiting until 10pm for it arrive on the night I'm going out!!.
I sent two emails chasing my order and had no response from CS. I received my order TWO days late... (at this point even my hangover had gone!) Then to top it off I was missing one of the dresses!!!! At this point I feel like I'm about to explode! I contact CS for the third time (bare in mind I still haven't had a response from the previous emails) asking where the third dress is and that I would take it social media if I don't have a response in 12 hours...
At 4am this morning this is what I receive..
Thanks for getting back in touch about the whereabouts of your order and I'm sorry that you've not got this and haven't been sent any info on this. We've had a slight backlog of emails which we're currently working through. I'm going to check this out for you now.
I've had a look into this for you and I can see that your order has been sent out with the courier on the 28th. They attempted to deliver your order on the 29th but the attempt was unsuccessful. Due to this can I ask you to allow 24 - 48 hours for them to re-attempt delivery of your order?
I'm glad I could help you with this Leanna. I hope you have a great night and that you enjoy the new additions to your wardrobe when they arrive. If you need anything in the future, why not chat with us for an instant response here; http://bit.ly/1J2KsPx
Is this a joke?
I have my order! I have only two dresses... Wait.. How do they not know this if this has been looked into... Enjoy what night?... It's past. (which I mentioned in the email)
They clearly haven't even bothered to take the time to read my email properly or answer my query.
So at the moment I am still wondering where this dress.. Whos spending my money.. and how these people still have jobs...
7 years ago
Missguided has a
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