I've been a customer for 3 years now i think. I've never experienced any issues with orders or delivery, sometimes the clothes come and the sizing is off, but i can deal with that. What i cannot deal with is poor customer service. My order was placed 03.11.17, delivery to be 04.11.17. It was never delivered by Hermes. Apparently there was an issue with my address...so i contact Missguided and ask what the heck is going on, because no one has bothered to contact me. I confirm my address to 2 seperate people, and 2 days later its still not been delivered. I ask again where the order is and im told to wait another 48 hours, which i refuse to do. I ask what is wrong with the address, what specifically is the issue, and no one can tell me what the actual issue is. I just want my order refunded by this point, but i'm told they they have to request this back from Hermes and can take 10 days to get back to them, and another 5 days on top of that to get a refund. So today i contacted them again to check it had been requested because i had lost faith that it had. I was told its been requested and i can have a refund now! well why didnt that just happen last week? I felt as though the people in customer services are really limited with what they can do to help you and a lot of it felt quite scripted, as i had the same answers quite a few times. This has put me off ordering with missguided now, because it should have been a lot easier to resolve. If the order is failed, they should have contacted me to tell that there was a so called address query, not me chasing them constantly. Such a shame