Shocking experience. I've ordered two items from Missguided from the first time. I've ordered some underwear and a dress on Friday. The parcel arrived on Monday and I was very happy about how fast it was delivered. Unfortunately, when I opened the parcel I've noticed that only the underwear was delivered, and the dress wasn't there! I gave it another couple of days thinking they might have sent the items separately for some reason. I checked my bank account and noticed they charged me for both items anyway. I then went on the website and spoke to customer service through the "chat" option. This is where the shocking experience started. The first customer experience member has ended the chat without answering my question. The second person took over 10 minutes to respond, so I had to end the chat as I needed to go somewhere. The first person was very unhelpful and cheekily offered me a refund and a 30% off my next shop?! I'm sorry, but I don't plan to invest any more money in a company which can't even inform me that they will not be delivering the items which I've ordered. The same person then told me that the dress wasn't delivered because it's out of stock. At the exact moment and time, I went back on the website and to my surprise I was still able to add the dress in my size to my basket?! No apology, no explanation. Absolutely rude and shocking. Number for complaints on their website doesn't work. a charged 0870 number works, but I'm not willing to spend money on a incompetent company who will; probably put me on hold for 30 minutes. Shocking experience. Do not recommend!