I ordered a dress for £120 next day delivery and they sent the completely wrong dress, I contacted customer service to be told I had to send it back and wait for a refund. I wanted the dress and didn't have time to wait so I ordered it again in the meantime and was sent the wrong item again! When I contacted them they just told me to send them both back! Except you can't just take them to the post office you have to arrange for them to be picked up and sit in all day between 8am-8pm waiting for the parcels to be picked up when it was an error made by them. Won't be ordering again.