Placed an order Wasn't pleased with some items so returned them Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time. Still didn't hear back so i contacted them. They refused to give me back my money but offered a credit note. I accepted it as i would lose my money otherwise, but the code was useless!! It wouldn't work!!!! messaged them severally, they all use the same troubleshooting process like robots!! Even after telling the next rep that the previous rep had me do the same thing! And the funniest thing, their response was always, it's working on our end so it should be fine at your end. really?? misguided, really?? and you call that customer service?? it's November now, i'm still £60 short and have no items to show for it. Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body.