I've had positive experiences until now. My latest customer service and return experience with Missguided has been awful. Since getting rid of their Royal Mail returns I've questioned whether to shop with them and after attempting to make a return via Asda To You, I am completely done with the company. My return has never made it. After 17 days of waiting I sent Missguided proof that I returned an item and a Customer Service Team Member informed me via Twitter they had processed my return and I would be getting payment. Over 10 days later, I hadn't received money and contacted them again; I have now been told they haven't received the return and need proof again. Essentially the original member of the Customer Service team had lied to me. I have been ignored for over 24 hours on all channels of contact with the company and my request for a serious complaints contact has also been ignored. I am completely shocked and disappointed. They have lost a loyal customer.