I placed this order on February 22, for the last day of delivery to be on March 6th. I contacted the company 4 times during the delivery process to advise that the items were needed on the 6th, at the latest. I spoke with 3 people during that week in which ALL three said it would deliver on the 6th. Not one of those people mentioned anything about about shipping delayed due to UK weather or delays for orders paced during sales, etc like the Manager did on March 6th when I reached out as the package did not deliver. All three of those people I previously spoke with guarantee a 3/6 deliver. If they were not certain they should not have said that - three different times, three different people - after I told all of them my situation of needing the items for an event, as I was leaving out of town on the 7th. I expressed several times that the items would not be needed if they are not delivered on the 6th - it did not deliver on the 6th. After reaching out via chat (only way to contact) it took a long time to speak with a manager like I requested. They were rude and did not acknowledge that their customer service provided wrong information 3 times and that I am left empty handed with no package and out of the money. They refused to provide me with a contact to handle the situation and they stated they could do nothing for the situation and that I contact USPS myself.