I placed an order for £149 and then noticed that the size of one of the items was wrong. I “live chatted” them to ask what I should do and the lady ( who called herself Anna) said it’s no problem, I have cancelled that order for you, just go ahead and redo the order. So I did , and low and behold the next day 2 packages arrived and misguided took 2 lots of £149 out of my account. So I thought, it’s ok I will just return the duplicate order and get a refund. I did this and now misguided say that that their warehouse staff say there were only 3 items in the package I returned so are unable to refund me my money , only issue me with a credit note. What a con! I will never buy from this company again, and don’t advise anyone to do business with them because they just lie to you. There is no telephone number for you to ring, to speak to or reason with a human being. Very frustrating.