I have ordered from Missguided five times and out of those times I have returned two items. The company's return policy is extremely frustrating and needs to be revamped. This first time I retuned an item it took four months for the money to be returned to my account, absolutely unacceptable. The most recent return was very upsetting. I had ordered a coat that was too big and sent it back the day after it was received to the New York, NY address. However, Missguided customer service representatives claimed that the package was not received. I have friends who have ordered from here and have had the same experience. Unfortunately, I did not keep the receipt from USPS with the proof of postage, however, I sent them my bank statement with the USPS transaction and label number on it and that was not enough. Now I have wasted $93. I will NEVER order from this company again.