I have tried several times to give this company another chance to rectify the poor shipment and return process. Once I attempted to return an item ($70), I was never refunded and they mysteriously never received the package. Another occurrence I processed a return for a friend, which I took to the USPS to ensure I had tracking information, my friend was never refunded. My friend informed me that she communicated back and forth via email, however still no refund. The final and last straw, I placed an order on Jan 19 today is Feb 2, the order has just arrived to the US as of today, with no additional information. I will not ever order from this company again!!!