EXTREMELY POOR ! In regards to the whole shopping experience I have received from missguided, I'm disgusted with how they react to problems that occur during purchasing from the site. My order of £112 was flagged due to some confusion of billing address. This was flagged AFTER the money was taken out of my account. (surely this defeats the object of flagging orders of concern to avoid fraud?). Missguided did not attempt to contact me concerning this matter. I patently waited for my order a day over the next day delivery that was expected for a purchase of this amount. I then contacted missguided care regarding the matter and had to wait another 24 hours for a response. It was only then, did they inform me why my order was flagged and instructed me to produce passport identification and proof of billing address to continue with the order. So I produced the documents needed so that we could resolve the matter as quickly as possible. After many more exchanged emails from a different individual every time, over 7 days after original day of purchase, I was basically told they could not continue with this order. I was then further instructed to cancel my order and start again. I then explained that if I cancel my Order I cannot simply re-order as the items are now sold out and that I had received 10% off the transaction price on the day of purchase. I then received an impersonal (copy and paste form) email to tell me that indeed they were sold out. I was hoping for a more informative explanation as to how this could possibly happen, when missguided had already taken the money for these items out of my account and that my order history states that the order is on hold. Foolishly I took this as the items I had indeed purchased were still available for myself to receive. As many would agree missguided caters for a young, fashion and price savvy customer profile. Cancelling a order of this value and the instructing the customer to simply re-order but still wait up to 5 working days for the money to be refunded, I would say is not meeting customer profile needs. I have shopped from missguided quite frequently and this is not the first time I have be dissatisfied by the service provided. For example not following through with next day deliveries and not to mention a very glitchy website. I asked missguided to contact me via mobile phone as the emailing process was taking far to long, they did not make any attempt to acknowledge my request let alone make that phone call. Ultimately the point I am trying to get across is that when choosing to brand yourself a "fast fashion" retailer, you should follow through on the impression you give off. Fast service being a solid commitment that other online retailers provide and people expect. And of course customer service and customer satisfaction should be the core of your business as a retailer. The service I have received on my recent order was impersonal and frustrating, the matter was NOT resolved but is now closed. My impression of missguided is that they do offer affordable, fashion must haves but cannot follow through with direct customer service. I will unfortunately consider never shopping with missguided again. A more personal and apologetic response from missguided would be appreciated, yet I will not hold my breathe on this matter! Sam D