Disgraceful! I ordered on their website after they displayed free next day delivery, this was an absolute lie as when i ordered for next day my parcel of course didn't come the next day. Instead i get an email saying there will be a 1 day delay and a poxy 10% off. I asked them to refund me 10% instead as i needed my items for the next day hence the order so for the inconvenience they should do it. They couldn't do it of course, so offered 20% off next order but again no update on delivery. Kept badgering them, for them to finally tell me there would be another day delay and one of my items is out of stock so therefore I will be refunded on it. It's disgusting how they advertise their offers yet can't fulfill them and then think an apology will be ok?! No stock inventory control, no delivery process and no customer retention policy. My order is now 2 days late and with one less item, which I needed!