I ordered 3 items back in April, returned 2 within the 14 days and never received a refund. I reached out to customer service and they offered store credit since I lost the postal receipt. I thought, "great! they are still honoring my purchase." However, they are offering me store credit LOWER than the value of the items I returned. Their reason? "Everything is reported in British pounds." No, duh. I understand that. When I converted the credit to US dollars, it wasn't the same amount. Why isn't the amount equal to the original purchase? I'm not even asking for a refund for the shipping costs either. I also ordered two items in May and returned those as well. I'll probably have to go through the same process. They are quick to respond (within at least 1 business day) but I would not purchase from them again and I don't recommend it, especially if you live overseas.