Please see comment below which I have to keep re posting to the miss pap Facebook page since they keep deleting it! Seriously shocking customer service. AVOID!! I will continue to post this until someone gets back to me since my comment keeps getting deleted! This company is an absolute joke. Firstly, I was charged for an order when the website crashed as I was paying via debit card and I received no confirmation email. I ordered the items again and paid via PayPal and received a confirmation email so assumed the first order hadn’t gone through. Checked my bank account a few days later and alas, I had been charged for both orders. I complained about this, you took a week to even reply to my complaint and my response was very vague and did not acknowledge the error whatsoever. In the mean time, I’ve returned my items via collect + as not only did I receive two lots of essentially the same items, but the clothing I did receive was horrible quality and the sizing was ridiculous. I have since tracked it, and you’ve had my return for a whole week now and I’ve still not had an email to acknowledge you have received both packages back. Not only is this a joke but your customer service is appalling as I’ve emailed twice to chase up the status of my return and I’m now being completely ghosted by your alleged customer service team. I also want to add, that I have had to pay to send the first package back... when I didn’t even realise the transaction had been approved down to the glitch your website had. This is something else I have brought to the customer service teams attention, which you have failed to address. Can I PLEASE get a reply to this as it’s completely unfair that this is happening to a customer regardless of the time of year, however considering this, I could really do with the £80+ back ASAP. Ashleigh