Sent item back for a return as it was wrong size, have waited 8 days for customer service to reply or confirm that it is in hand, no email, nothing, had to contact them and received an automated reply saying thank you for email, but still no reply or contact from them and no phone number supplied on website.....wont use again if and when they contact me, I shall finish this review once I receive item. Item returned 1st Class on 28th December, it is now 6th of January and still no replacement or refund ??? THEY REFUND ONLY AS THIS SAVES THEM RETURN POSTAGE...Clever move that, if they have made the mistake ? I will keep readers informed of "Misspaps" customer service return emails. 8th January still waiting for reply OK finally got refund on the 10th, however, it has cost me over £10.00 in postage fees to receive and return the garment which was simply much to small for the size they stated so all in all a costly experience for me to receive absolutely NOTHING....... l hope others will keep this in mind if ordering from Misspap, they accept no responsibility for bad labelling, all in all an AWFUL, EXPENSIVE and time consuming experience . YOU HAVE BEEN WARNED. Zero stars