I don't normally do this, and I consider myself to be understanding, but these people lack common sense and compassion for their customers. These are basic characteristics required of someone who runs a business. People are correct when they say that these big brands look good when they are promoted solely by influencers. I'm not an influencer, but do you know how many people I've introduced to you? A large group of college students, my coworkers, generally, most people around me. I bought a couple of items four weeks ago that were supposed to be for a special occasion. MY PACKAGE WAS NEVER DELIVERED. I waited a little longer, but I couldn't because I was an out-of-state student, and worse, I was graduating and leaving in 5 days and hadn't heard anything about my package being delivered. As a result, I contact customer service. They apologized and said they had no way of getting the package to me in time before I left and that the only thing they could do was try to intercept the package. My plan was to have someone on campus ship it to me when it arrived, which would require me to pay extra money for delivery. Keep in mind that if those items did not fit me, I would lose my money as well as all of the trouble I went through to get them to me. This is especially true given Missy Empire's horrible return. I would pay the same amount, or something close to it, to do a return. Anyway, I checked my order status and saw right away that the package had been intercepted. I sent them a message instantly, and they tried to tell me that there was a problem with the tracking number, blah blah blah. They finally confirmed that they intercepted the order. Cool. What happened to my refund? They stated that the package had to be delivered to them first. Which I assume will take another 30 days even though they said “14”, as I don't trust them at this point. I wasn't the one who intercepted the package; you did, and as a result, I never received it. In fact, you confirmed that the package is in the hands of the delivery driver. You literally intercepted the package. Someone then told me that they couldn't refund my money right away and that I'd have to wait because they'd had customers steal packages and lie about them not being delivered. I'm astounded at how much common sense must've been missing here. Are you sure you understand what's going on? You are not comparing this case to a customer lying. Make the logic add up. Please refund my hard-earned money if I never received the package and it is on its way back to you. Why should I have to wait two months for a mistake made by you? Please refund my money!!!!!