I ordered a faux fur gilet on the 14th December. A few moment later, usually you would expect an email confirmation. However, I had to email just to receive one! Once I saw reviews on the company - decided to, the same day, ask for it to be cancelled. I received a response the same day saying they would send the request to the warehouse. After a day of no news, I then decided to email again about how the request had gone. I then recieved an email with a tracking link! OK, not the end of the world - I can always send back! If it turns up quickly (and proves the reviews wrong, I will keep it!) This link was given to me on the 15th December.... it is now the 20th and no dispatch! I understand the delay due to Christmas period but this is just ridiculous - 6 days after purchase and it has not even left the warehouse. I am leaving to go home tomorrow for the Christmas period and I can guarantee it will turn up when I am not here - and the sorting office is closed! NOT IMPRESSED.