Currently an ongoing situation but reviewing purely for the inconvenience and clearly disordered operating system used by Missy Empire. Can't fault the online shopping process or checking out process, I also received an order confirmation within 10 minutes as well as tracking information for the next day delivery I paid for, the item also arrived on time. Unfortunately the quality of the items was not what I expected nor do they bother to private label and if you were to google the name of the companies on the tags you yourself could order the items directly from the wholesalers. I printed the Royal Mail return label (they do not include these in the package) and sent them back (for which they will charge you if making returns) and received an email 6 business days afterwards stating they had received my item and a refund could take up to 14 working days to be processed. I finally received an email to inform me my refund had been processed last night however this is not the case as up to now funds have not been deposited back into my account,they have however reprocessed my order as I received an email from Yodel this morning saying that my order was out for delivery and it arrived earlier today. Having now read a few reviews about their customer service and refund process, it's looking like this will be a long winded process..