I have NEVER received a £32 item which I have ordered and paid for! I ordered a package with several items, upon arrival one of the items was missing, despite being listed on the invoice enclosed and the package being completely intact (with original seal). I contacted customer services assuming this would be a straight forward resolution. Rather than being met with an apology and promise of my goods, the staff were unhelpful, rude and intentionally aggravating of the situation - one of their "customer service representatives" sent me a sloppy email with about 10 typos, and spelled my name incorrectly over and over again in multiple ways. They said that since the item is listed on the invoice, it has to have been delivered - no attempt at compromise or finding a resolution whatsoever. I HAVE BEEN TOLD I WILL NOT RECEIVE MY ITEM, NOR A REFUND which within the UK is a clear violation of the Consumer Rights Act 2015. Now have to go through the process of reporting the company to the Trading Standards Authority. Unprofessional company, running before they can walk.