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Dan
The Bionsen Stick deodorant was competitively priced - when on-offer like at the time of purchase - and this was a second bulk purchase. But the supposed "free shipping" feature has an asterisk by it, and the small print puts a maximum limit of 2 Kg or less to qualify for Free Shipping. But when I tried to order 14 of these items, to make the purchase amount larger than £35.00, the postage charge went from £3.25 to £7.50 - and was not free. I assumed this was to do with the weight being larger than 2 Kg for 14 items, including packaging. However, when the 13 items arrived, postage £3.25, the weight was only 1.15 KG, so nowhere near 2 Kg. There was plenty of room to put another 3 deodorant stick items inside the fairly small box, and one more stick would never have put the total weight any where near approaching 2 Kg's. So, I can only conclude that I have been ripped off. This situation has, effectively, unjustly prevented me from getting free shipment, as the total weight of contents and packaging were nowhere near the 2 Kg limit. I will be sending this information, with photos to Mistrys.co.uk, and asking for a refund of the £3.25, or an additional deodorant stick. This is "not a lot of money", but there is an honesty principle involved here. And if they are using this deceptive practice on all or many of their orders, then they are in violation of the Trust in Advertising legislation - and I will be reminding them of this. I expect that they will say that this was an "honest" mistake....
10 years ago
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Mistrys.co.uk has a 4.3 average rating from 414 reviews
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