Harassing, Bullying, and Unacceptable Behavior I regularly visit my local Sainsbury's in High Wycombe, Bucks, and until recently, I had never encountered any issues. However, ever since Mitie took over the security, their staff have been nothing short of bullies, constantly harassing innocent customers, including myself and my family. In one particularly appalling incident, a security guard pinned a family member of mine against a wall and threatened them. This confrontation not only left my family member injured but also caused damage to personal property. Witnessing such aggressive and unacceptable behavior has caused a great deal of stress and anxiety for my family, especially the affected individual. I have repeatedly raised complaints with Sainsbury's and Mitie's customer service regarding this incident and the behavior of their security guards. However, despite my persistence, no meaningful action has been taken to address these serious concerns. The lack of accountability is deeply disappointing and reflects poorly on both companies. What’s even more shocking is that the harassment continues to this day. Recently, my family member was stopped and falsely accused of shoplifting while visiting Sainsbury's to purchase a single item. The items in their bag were clearly branded from Tesco, yet the security guard refused to listen or show any professionalism. This led to further humiliation and stress for my family member, who did absolutely nothing wrong. Mitie's security staff display a complete lack of training, professionalism, and basic customer service skills. They seem more focused on intimidating and targeting innocent shoppers than on actually preventing theft. Their behavior creates an unwelcoming and hostile environment that no customer should have to endure. This ongoing harassment is not only unacceptable but also disgraceful for a company like Sainsbury's, which claims to value its customers. Allowing such misconduct to persist without consequences shows a blatant disregard for customer safety and well-being. I strongly urge both Mitie and Sainsbury's to take immediate action to address these serious issues. Customers deserve to feel safe and respected while shopping, not bullied and harassed by unprofessional security staff.