If I could give zero stars, I would! Ordered a bed frame and was sent an email confirming the estimated delivery dates. When it went beyond the final date with no updates, we chased them. A few days later, had a call to say the bed frame had arrived damaged from the warehouse and it was the very last one (we’re convinced the bed frame didn’t exist in the first place!) They said we could have a refund or choose a different bed frame. I asked for the refund as we didn’t like any of the others. Trying to get confirmation of the refund was a process in itself but they finally said it would take 6 - 10 working days. A ridiculous amount of time, in this day and age. After 10 days without the refund, chased them again - highlighting that the only reason we wanted one was because of a fault at THEIR end. We were told the refund was ‘still with the accounts team and had somehow been missed off the queue’. We were told to wait a further 2-3 days. 3 days later, still no refund and it was now leading up to a bank holiday. My husband then started calling them and they said it would be processed that day. It wasn’t processed for about another 5 days. Long and the short of it is that we chased for 3 weeks until we finally got our money back. AVOID!!