I would avoid this company if you want a smooth transaction and communication. You get giving a delivery timeframe but your goods won't come in that time it's just a "guideline" apparently so two weeks after is acceptable. When they finally tell you the day it's coming they don't give you a tracking number from the company even if you ask a thousand times as it's just delivered by "a delivery company" that said company can be from anywhere in the UK so even though they aren't based in the Midlands that's where the "delivery company" where from. When you spend a lot of money for a sofa having two people in a small van delivery it with only plastic wrapping and no proper supports or protection isn't the most ideal of situations. After it was delivered a few weeks later I noticed it was missing a leg so the sofa was uneven. After around a week and a half I finally got a response but it was outside of the 30 days you are given to raise an issue so they said I would have to pay for a leg. A little worrying when a leg would cost next to nothing to send someone who's spent a lot of money and its a part they are missing but they didn't even get back to me with a quote for a leg so I gave up in the end. You take a risk buying without looking and not buying from a bigger company but it seems not all is as good as it seems. Would strongly recommend this company is avoidable as there customer service is a joke.